International Voice Process

25,000 - 50,000 /month

Abc First

1st Block Koramangala, Bangalore

0 - 4 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

09:00 AM - 06:00 PM | 5 days working | Rotational Shift

Job Description

Job Title: Customer Support Executive – Voice Process (International / Domestic)

Location: Bangalore, Karnataka

Employment Type: Full-time

Industry: BPO / ITES / Customer Service

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our Voice Process team in Bangalore. The candidate will handle inbound and/or outbound calls, resolve customer queries, and deliver excellent service experience. Openings are available for both International and Domestic processes.

Key Responsibilities

📞 For International Voice Process:

Handle inbound/outbound calls from international customers (US/UK/AU regions).

Resolve customer queries related to products, services, billing, or technical support.

Maintain high-quality customer service standards.

Ensure accurate documentation of customer interactions.

Meet individual and team performance targets (AHT, CSAT, Quality scores).

📞 For Domestic Voice Process:

Handle calls from Indian customers.

Provide information, resolve complaints, and process requests.

Maintain customer satisfaction and service quality.

Follow company guidelines and compliance policies.

Achieve call handling and resolution targets.

Eligibility Criteria

International Process:

Minimum qualification: PUC / Graduate.

Excellent English communication skills (verbal & written).

Flexible to work in rotational/night shifts.

Freshers & experienced candidates can apply.

Domestic Process:

Minimum qualification: 10+2 / Graduate.

Good communication skills in English and Hindi (additional regional language is a plus).

Flexible to work in rotational shifts.

Freshers & experienced candidates can apply.

Required Skills

Strong communication and interpersonal skills

Basic computer knowledge

Active listening skills

Problem-solving ability

Customer-oriented mindset

Ability to work in a team environment

Salary & Benefits

Attractive salary package (as per industry standards)

Incentives & performance bonuses

Cab facility (for international process – night shifts)

Training & career growth opportunities

PF, ESI & other statutory benefits

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this International Voice Process job

Can freshers or experienced candidates apply for this International Voice Process role?
Ans : Candidates who have a Graduate and above qualification with 0-4 years of experience can apply for this International Voice Process role.
What is the salary and job type for this role?
Ans : The salary for this International Voice Process job ranges between ₹25,000-₹50,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This International Voice Process job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in 1st Block Koramangala, Bangalore.
How many vacancies are there for this International Voice Process job?
Ans : There are 25 vacancies for this International Voice Process role.
Is this job open for all genders?
Ans : Yes, this International Voice Process job is open for both male and female candidates.
What are the key responsibilities of this International Voice Process job?
Ans : As a International Voice Process, key responsibilities include skills like Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this International Voice Process position is 1st Block Koramangala, Bangalore.
Who is the right fit for this International Voice Process job?
Ans : A candidate having skills like Domestic Calling, International Calling with 0-4 years of experience is the right fit for this International Voice Process job.
What makes this International Voice Process job a good opportunity?
Ans : This International Voice Process job is a good opportunity as it offers a salary between ₹25,000-₹50,000 per month. This is a Full Time job and has 25 openings.