International Voice Process

30,000 - 34,000 /month

Aatmanirbhar Facility Mangement Private Limited

Mansarovar, Jaipur

6 - 24 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab

Job Description

Job Overview

We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally. Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards.

Key Responsibilities

● Handle 40–50 inbound customer calls per day related to E-Commerce retail services.

● Assist customers with queries such as: ○ Order cancellation ○ Refund requests ○ Lost or missing orders ○ Return requests ○ Payment issues or money-back requests

● Provide clear, professional, and empathetic customer support.

● Follow standard operating procedures while resolving customer issues.

● Maintain high-quality service and adhere to defined KPIs.

● Accurately document customer interactions in the system.

Work Schedule & Expectations

● A 5.5-day working week.

● Weekly days off/shift hours will be rotational, and consecutive weekly days offs are not guaranteed.

● No commitment of fixed weekly days off or leave schedules.

● Candidates will be clearly informed about the working schedule by the Talent Acquisition (TA) team during hiring and acknowledgement is required

Training & Certification Selected advisors will undergo a structured training program:

1. Process Training: 5 Days 2. Nesting Period: 5 Days (Live call with support)

● Each stage requires a minimum passing score of 85% to move forward.

● Candidates must successfully clear both stages to continue in the role. Key Skills Required

● Fluent English communication (C1/C2 level)

● Customer handling and empathy

● Problem-solving ability

● Ability to work in a high-volume call environment

● Basic computer and CRM handling skills

● Basic Understanding of Quality Parameters. Preferred Candidate Profile

● Experience only in international voice processes.

● Ability to manage high call volumes while maintaining service quality.

● Strong adaptability and willingness to work in a dynamic and fast-paced retail support environment.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this International Voice Process job

What qualifications and experience are required for this International Voice Process position?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like International Calling.
What is the salary and job type for this role?
Ans : The salary for this International Voice Process job ranges between ₹30,000-₹34,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This International Voice Process job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mansarovar, Jaipur.
How many vacancies are there for this International Voice Process job?
Ans : There are 50 vacancies for this International Voice Process role.
Is this job open for all genders?
Ans : Yes, this International Voice Process job is open for both male and female candidates.
What are the key responsibilities of this International Voice Process job?
Ans : As a International Voice Process, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this International Voice Process position is Mansarovar, Jaipur.
Who is the right fit for this International Voice Process job?
Ans : A candidate having skills like International Calling with 1-2 years of experience is the right fit for this International Voice Process job.
What makes this International Voice Process job a good opportunity?
Ans : This International Voice Process job is a good opportunity as it offers a salary between ₹30,000-₹34,000 per month. This is a Full Time job and has 50 openings.