Customer Support International Voice Process Agent

19,500 - 45,000 /month*

Moon Consultants

Viman Nagar, Pune

₹10,000 incentives included

0 - 4 years Experience in Customer Support / TeleCaller

50 Openings

इंसेंटिव्स शामिल

फुल टाइम

आवश्यक स्किल्स

Computer Knowledge

Domestic Calling

International Calling

जॉब हाइलाइट्स

Industry Type: BPO

12th Pass and above

All genders

09:00 AM - 06:00 PM | 5 days working | Night Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

We are looking for a International Voice Process Agent to join our team at Moon Consultants. The role offers ₹ 19,500 - ₹ 45,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

अन्य डिटेल्स

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Support International Voice Process Agent job

What skills and experience do you need for this Customer Support International Voice Process Agent job?
Ans : To apply for this Customer Support International Voice Process Agent job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling along with 0-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support International Voice Process Agent job ranges between ₹19,500-₹45,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support International Voice Process Agent job follows a Night shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Viman Nagar, Pune.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support International Voice Process Agent job is open for both male and female candidates.
What are the key responsibilities of this Customer Support International Voice Process Agent job?
Ans : As a Customer Support International Voice Process Agent, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support International Voice Process Agent job is located in Viman Nagar, Pune.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling along with 0-4 years of experience is ideal for this Customer Support International Voice Process Agent job.
Why should you apply for this Customer Support International Voice Process Agent job?
Ans : This Customer Support International Voice Process Agent job offers a salary between ₹19,500-₹45,000 per month. This is a Full Time opportunity and has 50 openings available.