International Voice Process Agent

25,000 - 30,000 /month

Jindal Teleservices

Sector 8 Noida, Noida

0 - 3 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Night Shift

Job Benefits: Cab

Job Description

We are looking for a International Voice Process Agent to join our team at Jindal Teleservices. The role offers ₹ 25,000 - ₹ 30,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

Candidates who are eloquent in English speaking skills must only apply for the mentioned positions. The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this International Voice Process Agent job

What skills and experience do you need for this International Voice Process Agent job?
Ans : To apply for this International Voice Process Agent job, candidates should have skills like Computer Knowledge, International Calling, Non-voice/Chat Process along with 0-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this International Voice Process Agent job ranges between ₹25,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This International Voice Process Agent job follows a Night shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 8 Noida, Noida.
How many vacancies are there for this International Voice Process Agent job?
Ans : There are 10 vacancies for this International Voice Process Agent role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 0-3 years of experience are eligible to apply for this International Voice Process Agent role. Only female candidates are eligible.
What are the key responsibilities of this International Voice Process Agent job?
Ans : As a International Voice Process Agent, key responsibilities include skills like Computer Knowledge, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this International Voice Process Agent position is Sector 8 Noida, Noida.
Who is the right fit for this International Voice Process Agent job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Non-voice/Chat Process with 0-3 years of experience is the right fit for this International Voice Process Agent job.
What makes this International Voice Process Agent job a good opportunity?
Ans : This International Voice Process Agent job is a good opportunity as it offers a salary between ₹25,000-₹30,000 per month. This is a Full Time job and has 10 openings.