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Customer Support International Voice Process Agent

salary 20,100 - 23,100 /month
company-logo
job companyInternational Bpo
job location Phase-8 Mohali, Mohali
job experience0 - 6 months Experience in Customer Support / TeleCaller
90 Openings
full_time Full Time

Skills Required

International Calling

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
5 days working | Night Shift
star
Job Benefits: Cab
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Job Description

We are looking for a International Voice Process Agent to join our team at International BPO. The role offers ₹20,100 - ₹23,100 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 0 - 6 months of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support International Voice Process Agent job

  1. Can freshers or experienced candidates apply for this Customer Support International Voice Process Agent role?
    Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Support International Voice Process Agent role.
  2. What salary is offered for this Customer Support International Voice Process Agent job?
    Ans : The salary for this Customer Support International Voice Process Agent job ranges between ₹20,000-₹23,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support International Voice Process Agent job follows a Night shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Phase-8 Mohali, Mohali.
  5. How many vacancies are there for this Customer Support International Voice Process Agent job?
    Ans : There are 90 vacancies for this Customer Support International Voice Process Agent role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support International Voice Process Agent job is open for both male and female candidates.
  7. What does the role of Customer Support International Voice Process Agent involve?
    Ans : As a Customer Support International Voice Process Agent, your work will involve skills like International Calling. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support International Voice Process Agent position is Phase-8 Mohali, Mohali.
  9. Who is the right fit for this Customer Support International Voice Process Agent job?
    Ans : A candidate having skills like International Calling with 0-1 years of experience is the right fit for this Customer Support International Voice Process Agent job.
  10. What makes this Customer Support International Voice Process Agent job a good opportunity?
    Ans : This Customer Support International Voice Process Agent job is a good opportunity as it offers a salary between ₹20,000-₹23,000 per month. This is a Full Time job and has 90 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Cab

Skills Required

International Calling

Shift

Night

Contract Job

No

Salary

₹ 20100 - ₹ 23100

Contact Person

Mehak

Interview Address

Plot C-133, PHASE 8 MOHALI, industrial Area., 15D Sector 15 Chandigarh, Chandigarh
Posted 6 days ago

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Job Hai > Jobs in Mohali > Customer Support / TeleCaller Jobs in Mohali > International Voice Process Agent