A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 19,000 /month*
Innotech Global Private Limited
Sakchi, Jamshedpur
₹4,000 incentives included
1 - 5 years Experience in Customer Support / TeleCaller
Full Time
Graduate or equivalent qualification (preferred).
Minimum 2 years of call center experience (Voice/Chat – inbound process preferred).
Prior experience in Contact Center operations within the service industry will be an advantage.
Fluency in English (spoken and written) with excellent communication and interpersonal skills.
Ability to work in night shifts with flexibility and commitment.
Strong problem-solving and customer-handling skills.
Manage inbound customer calls, emails, and chats with efficiency and courtesy.
Provide precise and reliable information to customers regarding bookings, cancellations, refunds, and general inquiries.
Resolve customer queries in a timely and effective manner while maintaining high service quality standards.
Escalate complex issues to the concerned department when required.
Maintain a customer-first approach, ensuring satisfaction and positive experience in every interaction.
Adhere to company policies, quality standards, and performance metrics.
High Demand
