International Voice Process Agent

Requirements:

• Graduate or equivalent qualification (preferred).

• Minimum 2 years of call center experience (Voice/Chat – inbound process preferred).

• Prior experience in Contact Center operations within the service industry will be an advantage.

• Fluency in English (spoken and written) with excellent communication and interpersonal skills.

• Ability to work in night shifts with flexibility and commitment.

• Strong problem-solving and customer-handling skills.

• Manage inbound customer calls, emails, and chats with efficiency and courtesy.

• Provide precise and reliable information to customers regarding bookings, cancellations, refunds, and general inquiries.

• Resolve customer queries in a timely and effective manner while maintaining high service quality standards.

• Escalate complex issues to the concerned department when required.

• Maintain a customer-first approach, ensuring satisfaction and positive experience in every interaction.

• Adhere to company policies, quality standards, and performance metrics.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this International Voice Process Agent job

1. What is the eligibility criteria to apply for this International Voice Process Agent job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹19000 per month + Incentives that depends on your interview. It's a Full Time job in Jamshedpur.
3. How many working days are there for this International Voice Process Agent job?
   Ans: This International Voice Process Agent job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Voice Process Agent job?
   Ans: No, there is no fee applicable for applying this International Voice Process Agent job and during the employment with the company, i.e., INNOTECH GLOBAL PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process Agent role?
   Ans: There is an immediate opening of 40 International Voice Process Agent at INNOTECH GLOBAL PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process Agent job?
   Ans: This International Voice Process Agent job has Night Shift.