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Customer Support International Voice Process Agent

salary 13,500 - 15,000 /month
company-logo
job companyConcentrix
job location Ashok Nagar, Bhubaneswar
job experience0 - 3 years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Domestic Calling
International Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
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Job Benefits: PF
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PAN Card, Aadhar Card, Bank Account
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Job Description

We are looking for a International Voice Process Agent to join our team at Concentrix. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹13,500 - ₹15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support International Voice Process Agent job

  1. What skills and experience do you need for this Customer Support International Voice Process Agent job?
    Ans : To apply for this Customer Support International Voice Process Agent job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 0-3 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹13,500-₹15,000 per month in this Customer Support International Voice Process Agent position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support International Voice Process Agent job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Ashok Nagar, Bhubaneswar.
  5. How many openings are available for this position?
    Ans : There are 50 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support International Voice Process Agent job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support International Voice Process Agent, you will work on skills like Domestic Calling, International Calling, Query Resolution.
  8. Where is this job located?
    Ans : This Customer Support International Voice Process Agent job is located in Ashok Nagar, Bhubaneswar.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution along with 0-3 years of experience is ideal for this Customer Support International Voice Process Agent job.
  10. Why should you apply for this Customer Support International Voice Process Agent job?
    Ans : This Customer Support International Voice Process Agent job offers a salary between ₹13,500-₹15,000 per month. This is a Full Time opportunity and has 50 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Domestic Calling, Query Resolution, International Calling

Shift

Rotational

Contract Job

No

Salary

₹ 13500 - ₹ 15000

English Proficiency

Yes

Contact Person

Sagar Zubair Ansari

Interview Address

Ashok Nagar, Unit 2, Bhubaneshwar-751001, Odisha, Ashok Nagar, Bhubaneswar
Posted 18 hours ago

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Job Hai > Jobs in Bhubaneswar > Customer Support / TeleCaller Jobs in Bhubaneswar > International Voice Process Agent