International Voice Care Agent

35,000 - 45,000 /month

Fortuco Resource Solutions Private Limited

Work from home

1 - 6+ years Experience in Customer Support / TeleCaller

25 Openings

Work From Home

Full Time

Skills Required

International Calling

Job Highlights

Languages: Gujarati

12th Pass and above

All genders

5 days working | Rotational Shift

Laptop/Desktop

Job Description

We are looking for a International Voice Care Agent to join our team at Fortuco Resource Solutions Private Limited. The role offers ₹ 35,000 - ₹ 45,000 and involves managing customer calls, delivering outstanding customer service related to Fluent English C1 level. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this International Voice Care Agent job

What qualifications and experience are required for this International Voice Care Agent position?
Ans : Candidates should have a 12th Pass and above qualification with 1-7 years of experience and skills like International Calling.
What is the salary and job type for this role?
Ans : The salary for this International Voice Care Agent job ranges between ₹35,000-₹45,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This International Voice Care Agent job follows a Rotational shift.
Can this job be done remotely?
Ans : Yes, this job can be done remotely as it is a work from home job.
How many vacancies are there for this International Voice Care Agent job?
Ans : There are 25 vacancies for this International Voice Care Agent role.
Is this job open for all genders?
Ans : Yes, this International Voice Care Agent job is open for both male and female candidates.
What are the key responsibilities of this International Voice Care Agent job?
Ans : As a International Voice Care Agent, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this International Voice Care Agent position is Ambika Nagar, Ahmedabad.
Who is the right fit for this International Voice Care Agent job?
Ans : A candidate having skills like International Calling with 1-7 years of experience is the right fit for this International Voice Care Agent job.
What makes this International Voice Care Agent job a good opportunity?
Ans : This International Voice Care Agent job is a good opportunity as it offers a salary between ₹35,000-₹45,000 per month. This is a Full Time job and has 25 openings.