Customer Support International Telesales Executive

Job Overview

• Position Title: Telesales Executive / Telecalling Officer

• Department: Sales & Marketing

• Reports To: Telesales Team Leader / Sales Manager

• Employment Type: Full-time

• Core Goal: Drive revenue growth by turning cold prospects and warm leads into paying clients.

Key Responsibilities

Sales Execution

• Initiate cold calls: Reach out to prospective customers using automatic dialing systems or database listings.

• Deliver pitches: Follow prepared sales scripts to describe products or services persuasively.

• Close transactions: Direct buyers through the purchasing process and securely process sales over the phone.

• Upsell and cross-sell: Introduce complementary products or upgraded packages to existing clients to maximize revenue.

AI Mode conversation: telesales executive job description

telesales executive job description

Telesales Executive Job Description Template

A Telesales Executive is responsible for generating leads, making cold calls, and closing sales over the phone. They act as a primary point of contact to persuade potential customers to purchase a company's products or services, maintain strong customer relationships, and consistently work to meet or exceed established sales quotas. [1, 2]

Job Overview

• Position Title: Telesales Executive / Telecalling Officer

• Department: Sales & Marketing

• Reports To: Telesales Team Leader / Sales Manager

• Employment Type: Full-time

• Core Goal: Drive revenue growth by turning cold prospects and warm leads into paying clients.

Key Responsibilities

Sales Execution

• Initiate cold calls: Reach out to prospective customers using automatic dialing systems or database listings.

• Deliver pitches: Follow prepared sales scripts to describe products or services persuasively.

• Close transactions: Direct buyers through the purchasing process and securely process sales over the phone.

• Upsell and cross-sell: Introduce complementary products or upgraded packages to existing clients to maximize revenue.

Lead & Relationship Management

• Qualify prospects: Identify customer needs and verify details to generate viable high-quality sales leads.

• Handle complaints: Efficiently resolve product questions, clear customer doubts, and manage objections with a calm demeanor.

• Conduct follow-ups: Re-engage past customers or interested prospects to nurture ongoing brand loyalty.

• Track performance: Provide daily or monthly reports detailing conversion rates, call volumes, and targets met.

Job Requirements & Skills

Education & Experience

• Minimum Education: High school diploma, GED, or 12th-pass certificate. A Bachelor's degree in marketing or business is often preferred.

• Prior Background: Proven track record in a telesales environment, call center voice process, or general customer support role.

Core Competencies

• Communication: Exceptional verbal fluency, tone modulation, and active listening abilities.

• Negotiation: Strong capability to convince prospects, counter objections, and employ closing strategies.

• Technical Savvy: Proficiency using Microsoft Office, CRM software (e.g., Salesforce, Zoho), and modern telephone systems.

• Resilience: Highly self-motivated, target-oriented, and structurally capable of handling rejection with a positive attitude

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.