International Non Voice Process

Job Title: Customer Services Agent – Live Chat

Work Location: Pune, India

Employment Type: Full Time or Part Time or Contractor

Full time – 100% Work from Office

Shift Pattern: Rotational (24X7)

Work Pattern: Working Window

Number of Hours: 9.5 Hours

Skills & Competency Requirement

§  Excellent communication skills, written and verbal

§  Listening skills - being attentive, patient and listening without interrupting

§  Objection handling skills - Ability to think of possible alternatives for a situation and anticipate potential obstacles

§  Being persuasive and diligent

§  Achievement Orientation. Takes responsibility and stays focused on self-performance

§  Ability to work within a team and building relationship – with customers and team members

§  Listens and responds appropriately to other team members’ ideas

§  Problem Solving Skills. Build a logical approach to address problems.

§  Basic levels of computer proficiency

§  Working knowledge of MS Office applications like Word & Excel

§  Experience of working in live chat processes or customer services or Telecoms industry (Mandatory)

§  Experience with Upselling / Proactive Sales on live chat (Mandatory)

Requirement:

•       Experience: 6 months to 18 months

•       Qualification: Undergrad & Graduate

•       Location: Hinjewadi, Pune

•       Rounds of Interview: HR Round, Chat assessment (VNA) & Ops round

•       Salary Grid: 6-12 Months: 3.6 - 4.2LPA

•       12-18 MONTHS: 4.5 LPA

•       18 Months and above: 4.8 LPA

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this International Non Voice Process job

1. What is the eligibility criteria to apply for this International Non Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹28000 - ₹40500 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this International Non Voice Process job?
   Ans: This International Non Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Non Voice Process job?
   Ans: No, there is no fee applicable for applying this International Non Voice Process job and during the employment with the company, i.e., THE SKILL HUB.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Non Voice Process role?
   Ans: There is an immediate opening of 30 International Non Voice Process at THE SKILL HUB
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Non Voice Process job?
   Ans: This International Non Voice Process job has Rotational Shift.