International Non Voice Process

20,000 - 65,000 /month*

Lufthansa Airlines

Udyog Vihar Phase IV, Gurgaon

₹20,000 incentives included

0 - 5 years Experience in Customer Support / TeleCaller

70 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

PAN Card, Aadhar Card

Job Description

We are looking for a International Non Voice Process to join our team at Lufthansa Airlines. The role offers ₹ 20,000 - ₹ 45,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this International Non Voice Process job

What is the eligibility criteria to apply for this International Non Voice Process job?
Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹65000 per month + Incentives that depends on your interview. It's a Full Time job in Gurgaon.
How many working days are there for this International Non Voice Process job?
Ans: This International Non Voice Process job will have 5 working days.
Are there any charges applicable while applying or joining this International Non Voice Process job?
Ans: No, there is no fee applicable for applying this International Non Voice Process job and during the employment with the company, i.e., Lufthansa Airlines.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this International Non Voice Process role?
Ans: There is an immediate opening of 70 International Non Voice Process at Lufthansa Airlines
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this International Non Voice Process job?
Ans: This International Non Voice Process job has Rotational Shift.

Candidates can call HR for more info.

Other Details

Incentives

Yes

No. Of Working Days

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process, Email Writing, BPO EXPERIENCE PREFERRED, Good Communication skills, Amcat assessment, voice and non voice process, International processes only