International Non Voice Process

Greetings from IntouchCX !

We are currently Hiring for International Non Voice Process | Customer Service Associate

Contact Details:
HR : Gayathri

Phone - 7899915387

Email ID : gayathri.fernandass@intouchcx.com

The role of Customer Support Associate (CSA), will be responsible for:

• Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement.

• Resolve product or service problems by clarifying the customer’s issue and identifying the cause.

• Escalate unresolved issues to the appropriate internal teams.

• Provide accurate, valid, and complete information using the right tools and resources.

• Maintain detailed and clear records of customer interactions.

• Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.

Requirements:-

• Committed to providing outstanding customer service at every touchpoint.

• Demonstrates strong self-management skills and consistently meets responsibilities.

• Identify trends and take an active role in delivering suggestions for process & product improvements

• Provides mentorship and guidance to new hires during onboarding and training.

Critical Skills:-

• Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.

• Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns

• Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs

Educational/Work Experience and Requirements

• Must successfully pass a background check

• High school diploma or equivalent required

• Post secondary degree is a plus

Position Details:

• Role: Consultant/Sr. Consultant - Customer Support

• Location: Electronic City, Phase 1, Bangalore

• Shift Timings: Night Shifts

• Perks: 2-way Cabs and Food

What to Expect:

• Grammar and Essay Assessment: A brief written test to gauge your language skills.

• HR Round: A one-on-one discussion with our HR team to assess your fit with our company culture

• Operational Round: A discussion with our management team to provide insights into the role and company.

Please note: This position involves rotational night shifts.

Interview Details:

Date: Monday - Friday , 2025
Time: 10:30am

Venue: IntouchCX, No. 92/1B, Konappana Agrahara, Electronic City Phase 1
Bangalore, India - 560 100 (Landmark: Adjacent to Kauvery Hospital)

Please bring:

• Your updated resume

• Aadhaar Card or PAN Card

Direct walk-ins are welcome,
but please mention "HR Gayathri " on your resume,

Upon arrival, kindly reach out to HR Gayathri or further guidance

Role: Other
Industry Type: IT Services & Consulting
Department: Other
Employment Type: Full Time, Permanent

Regards,
Gayathri Fernandas

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this International Non Voice Process job

1. What is the eligibility criteria to apply for this International Non Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹27000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Non Voice Process job?
   Ans: This International Non Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Non Voice Process job?
   Ans: No, there is no fee applicable for applying this International Non Voice Process job and during the employment with the company, i.e., INTOUCH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Non Voice Process role?
   Ans: There is an immediate opening of 99 International Non Voice Process at INTOUCH
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Non Voice Process job?
   Ans: This International Non Voice Process job has Rotational Shift.