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International Non Voice Process

salary 10,000 - 22,200 /month
company-logo
job companyAlpha Human Analytics Assessments
job location Thane West, Thane
job experience0 - 3 years Experience in Customer Support / TeleCaller
99 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: FMCG
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Rotational Shift
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Job Benefits: PF
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Job Description

We are looking for a International Non Voice Process to join our team at Alpha Human Analytics Assessments. The role offers ₹10000 - ₹22200 and involves managing customer calls, delivering outstanding customer service related to FMCG. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this International Non Voice Process job

  1. What is the eligibility criteria to apply for this International Non Voice Process job?
    Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹10000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
  3. How many working days are there for this International Non Voice Process job?
    Ans: This International Non Voice Process job will have 5 working days.
  4. Are there any charges applicable while applying or joining this International Non Voice Process job?
    Ans: No, there is no fee applicable for applying this International Non Voice Process job and during the employment with the company, i.e., Alpha Human Analytics Assessments.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this International Non Voice Process role?
    Ans: There is an immediate opening of 99 International Non Voice Process at Alpha Human Analytics Assessments
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this International Non Voice Process job?
    Ans: This International Non Voice Process job has Rotational Shift.
Candidates can call HR for more info.
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Other Details

No. Of Working Days

5

Benefits

PF

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, International Calling, Non-voice/Chat Process

Shift

Rotational

Salary

₹ 10000 - ₹ 22200

English Proficiency

Yes

Contact Person

Devang Shashikant Shinde

Interview Address

airoli
Posted a day ago
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