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Customer Support International Non Voice Process

salary 20,000 - 50,000 /month*
company-logo
job companyAgoda
job location South Extension, Delhi
incentive₹10,000 incentives included
job experience0 - 5 years Experience in Customer Support / TeleCaller
70 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
5 days working | Rotational Shift
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Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits
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PAN Card, Aadhar Card
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Job Description

We are looking for a International Non Voice Process to join our team at AGODA. The role offers ₹ 20,000 - ₹ 50,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support International Non Voice Process job

  1. What skills and experience do you need for this Customer Support International Non Voice Process job?
    Ans : To apply for this Customer Support International Non Voice Process job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 0-5 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹20,000-₹50,000 per month in this Customer Support International Non Voice Process position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support International Non Voice Process job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in South Extension, Delhi.
  5. How many openings are available for this position?
    Ans : There are 70 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support International Non Voice Process job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support International Non Voice Process, you will work on skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process.
  8. Where is this job located?
    Ans : This Customer Support International Non Voice Process job is located in South Extension, Delhi.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 0-5 years of experience is ideal for this Customer Support International Non Voice Process job.
  10. Why should you apply for this Customer Support International Non Voice Process job?
    Ans : This Customer Support International Non Voice Process job offers a salary between ₹20,000-₹50,000 per month. This is a Full Time opportunity and has 70 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

5

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process, VOICE AND NON VOICE PROCESS AVAILABLE, INTERNATIONAL PROCESSES ONLY, BPO EXPERIENCE PREFERRED, HINDI LANGUAGE NOT REQUIRED, FLUENT ENGLISH SPEAKING SKILLS REQUIRED

Shift

Rotational

Contract Job

No

Salary

₹ 20000 - ₹ 50000

Contact Person

Tarun Nijhawan
Posted 16 hours ago

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