Description

Job Summary:

We are hiring dedicated and enthusiastic individuals for the role of International Customer Support Executive. You will be responsible for handling customer queries through a chat-based platform in a simulated environment. This role demands excellent written communication skills, quick problem-solving abilities, and a strong customer-first mindset.

Roles and Responsibilities:

• Respond to customer queries via live chat or email in a professional, courteous, and timely manner.

• Understand customer needs and provide accurate information or resolve issues efficiently.

• Follow communication scripts and workflows where applicable, while maintaining a natural and friendly tone.

• Document all customer interactions clearly and concisely in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Maintain product knowledge and stay updated on service offerings, policies, and procedures.

• Meet performance metrics such as response time, resolution time, and customer satisfaction.

• Ensure a high level of customer satisfaction through proactive support and empathetic communication.

Required Skills & Qualifications:

• Excellent written English with strong grammar and punctuation skills.

• Strong reading comprehension and problem-solving abilities.

• Familiarity with MS Office tools, email writing, and internet browsing.

• Ability to multitask and work in a fast-paced environment.

• Previous customer service experience (preferred but not mandatory).

• Willingness to work in rotational shifts (if applicable to the role).

Eligibility Criteria:

• Experience:

• Freshers: Basic salary ₹16,000 per month

• Experienced (1 year or more): Salary up to ₹30,000 (based on interview performance)

• Excellent command of English (both grammar and comprehension)

• Good typing speed and accuracy

• Basic knowledge of MS Office, email writing, and internet usage

• Willingness to work in rotational shifts (if applicable)

Selection Process:

1st Round – Essay Writing (Online)

2nd Round – In-Office Assessment (Shortlisted Candidates Only):

3rd Round – Walk-in Interview:

Additional Tips:

• Ensure a stable internet connection and proper audio/video setup for virtual rounds

• Dress formally for the interview process

• Be prompt and professional in communication

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• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this International Customer Support Executive job

1. What is the eligibility criteria to apply for this International Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Customer Support Executive job?
   Ans: This International Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., VICTA EARLYJOBS TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Support Executive role?
   Ans: There is an immediate opening of 20 International Customer Support Executive at VICTA EARLYJOBS TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Support Executive job?
   Ans: This International Customer Support Executive job has Night Shift.