International Customer Support Executive

28,000 - 40,000 /month

Victa Earlyjobs Technologies Private Limited

Bellandur, Bangalore

6 - 60 months Experience in Customer Support / TeleCaller

Replies in 24hrs

20 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Night Shift

Job Description

Job Description – International Customer Support (US Process)Company: AccenturePosition Type: Contract-to-Hire (C2H)Location: Bangalore (Work from Office)Shifts: US Shifts (5 PM IST – 7 AM IST, rotational week-offs)Experience: Experienced (7months to 3 years)CompensationExperienced: ₹28,000 – ₹40,000 CTC (based on level & experience)About the RoleAccenture is seeking enthusiastic and customer-focused professionals to join our International Customer Support Team. This role involves interacting with US-based clients, ensuring exceptional customer service, and meeting performance benchmarks. Candidates must be flexible to work in night shifts and clear multiple screening rounds (including Versant – minimum score 58).Key ResponsibilitiesHandle inbound and outbound calls with US customers.Provide accurate information, resolve queries, and maintain strong call openings and closures.Support client’s hiring requirements by screening candidates and documenting outcomes in tools.Deliver outstanding customer experiences while meeting quality and productivity targets.Adhere to client-specific guidelines, including US holiday schedules (as per Accenture discretion).Collaborate in a team-driven environment with flexibility for weekend shifts.Eligibility & Screening GuidelinesExperienced (0.6–3 years): Customer support/contact center background preferred. Undergraduates with 1+ years of relevant experience are also eligible.Mandatory: PF history from previous organizations.Must clear Versant Test with score ≥ 58.Strong English communication skills (verbal & written).Confident in call handling, introductions, and closures.Prior exposure to US contact centers is preferred.Skills RequiredExcellent communication skills (verbal & written).Strong problem-solving and interpersonal skills.Flexibility to work in night shifts & rotational workweeks (Mon–Fri, Tue–Sat, or Wed–Sun).Ability to handle pressure and client expectations.Technical adaptability to use call handling, CRM, and reporting tools. Hiring ProcessInitial Screening (communication & eligibility check)Versant Test (minimum score 58)Communication/Voice & Accent roundOperations roundWork Locations Pritech Park SEZ, Block 7, Outer Ring Rd, Bellandur, Bengaluru, Karnataka.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this International Customer Support Executive job

What is the eligibility criteria to apply for this International Customer Support Executive job?
Ans: The candidate should be Graduate and above and above with 6 months - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹28000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this International Customer Support Executive job?
Ans: This International Customer Support Executive job will have 5 working days.
Are there any charges applicable while applying or joining this International Customer Support Executive job?
Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., Victa Earlyjobs Technologies Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this International Customer Support Executive role?
Ans: There is an immediate opening of 20 International Customer Support Executive at Victa Earlyjobs Technologies Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this International Customer Support Executive job?
Ans: This International Customer Support Executive job has Night Shift.