International Customer Support Executive

International Customer Service Executive (Voice Process)

Work Location: Brigade Tech Garden, Brookfield, Bangalore
Employment Type: Full-time (Work from Office)

Job Overview:

We are looking for a skilled and customer-focused International Customer Service Executive (Voice Process) to join our team. The role involves handling inbound and outbound calls from international customers, providing prompt and accurate resolutions, and ensuring a seamless customer experience.

The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to handle queries with professionalism and empathy.

Key Responsibilities:

• Handle international customer calls and provide end-to-end support.

• Respond promptly to customer inquiries and deliver accurate information.

• Identify and resolve customer concerns effectively and efficiently.

• Maintain a positive, empathetic, and professional attitude toward customers.

• Record customer interactions and ensure proper documentation.

• Collaborate with internal teams to resolve complex queries.

Eligibility Criteria:

• Education: Minimum 10th Pass and above
  (Note: BE/B.Tech/Post Graduate candidates are not eligible)

• Experience:

  • Freshers can apply

  • Candidates with 1 year or more of experience in Customer Service (Voice Process) preferred

• Age Limit: Up to 40 years

• Skills Required:

  • Excellent English communication skills (spoken and written)

  • Good typing speed – 20 WPM with 80% accuracy

  • Strong interpersonal and problem-solving skills

Selection Process:

1. Registration: AI-based Screening & HR Round

2. Assessment:

   • SVAR Test: Minimum Cut-off – 50

   • Typing Test: 20 WPM & 80% Accuracy

3. Final Round: Operations Team Interview

Work Details:

• Shift Timing: 12:30 PM – 2:30 AM (9.5-hour shift)

• Weekly Off: 2 Split Offs (No fixed Saturday or Sunday off)

• Mode: Work from Office

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this International Customer Support Executive job

1. What is the eligibility criteria to apply for this International Customer Support Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Customer Support Executive job?
   Ans: This International Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., Umanist.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Support Executive role?
   Ans: There is an immediate opening of 99 International Customer Support Executive at Umanist
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Support Executive job?
   Ans: This International Customer Support Executive job has Rotational Shift.