International Customer Support Executive

🔹 Hiring: Customer Support Executive – International Blended Process (Voice, Chat & Email)
📍 Work Location: Tech Mahindra Ltd, Hinjewadi Phase 3, Pune

Role & Responsibilities:

• Resolve billing issues using effective query resolution techniques.

• Handle international Blended Process (Voice, Chat, Email) with a focus on delivering excellent customer service.

• Actively listen to customer concerns and provide clear, concise responses.

• Accurately update CRM records and maintain documentation of customer interactions.

• Work collaboratively with team members and departments to resolve complex queries.

Required Profile:

• Minimum 1 year of international blended process experience or 6 Months of International voice (Voice, Chat, and Emails).

• Strong understanding of billing concepts: recurring bills, billing cycles, due dates, prorated charges, auto-pay, surcharges, and taxes.

• Proven experience in resolving customer billing issues.

• Excellent verbal and written communication skills.

• Clear and logical thought process with strong articulation.

• Ability to manage difficult customer interactions calmly and professionally.

• Must be flexible to work in 24x7 shifts (5 days a week with 2 rotational offs).

• Quick decision-making ability and multitasking skills.

• Customer-centric mindset with spontaneous and logical thinking.

Perks & Benefits:

• Loyalty Bonus: ₹20,000

• 2-Way Cab Facility: Safe and hassle-free commute

• Career Growth: Ample opportunities for learning and advancement

Apply Now!
📧 Send your resume to: ashish.wctcs@gmail.com
📞 For more info, contact: +91-8309065784

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this International Customer Support Executive job

1. What is the eligibility criteria to apply for this International Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹28000 - ₹37000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this International Customer Support Executive job?
   Ans: This International Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., TECH MAHINDRA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Support Executive role?
   Ans: There is an immediate opening of 5 International Customer Support Executive at TECH MAHINDRA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Support Executive job?
   Ans: This International Customer Support Executive job has Rotational Shift.