International Customer Support Executive

Here's a LinkedIn-ready Job Description for your requirement:

🚀 Hiring: Customer Associate / Senior Customer Associate – International US Telecom Process

📍 Location: NSEZ / Embassy (Mumbai) / Hinjewadi (Pune)
🏢 Work Mode: Work From Office (WFO)
🕒 Shift: Night Shift | 5 Days Working | Split Week Offs
💼 Employment Type: Permanent
🎯 Open Positions: 10

About the Role

We are hiring Customer Associates and Senior Customer Associates for a leading International US Telecom Voice Process. If you have prior experience in international voice support and excellent communication skills, this is a great opportunity to build your career with a global organization.

Key Responsibilities

• Handle inbound customer queries from US telecom customers.

• Provide prompt and effective resolutions while maintaining high customer satisfaction.

• Deliver exceptional customer service and ensure adherence to process guidelines.

• Accurately document customer interactions and maintain records.

• Meet quality, productivity, and performance metrics.

Eligibility Criteria

✔ 12th Pass / Graduate
✔ Minimum 1 year of experience in an International Voice Process (Inbound)
✔ Experience in B2C customer support domain is mandatory
✔ Excellent English communication skills (B2 level – Score 58 or above)
✔ Familiarity with MS Office and Internet applications
✔ Strong customer handling and problem-solving skills

Selection Process

1. HR Round

2. Operations Round (UAT)

3. SHL Assessment (58)

4. B2 Communication Assessment

Required Documents

• Aadhaar Card

• Academic Certificates

• Experience Letters / Proofs

• Government Photo ID

• Last 3 Salary Slips (for experienced candidates)

📩 Interested candidates can share their updated resume for immediate consideration

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.