International Customer Support Executive

Job Title: International Customer Support Executive

Reports to: Customer Service Manager/Team Lead

Job Summary

We're seeking a customer-focused and skilled International Customer Support Executive to join our team! You'll provide exceptional support to global customers, resolving issues and ensuring high customer satisfaction 🌟

Key Responsibilities

1. Global Customer Support: Provide support to customers across different regions, time zones, and languages 🌐

2. Issue Resolution: Resolve customer complaints and issues, escalating to senior team members or management when needed 🔍

3. Product Knowledge: Develop and maintain in-depth knowledge of products and services 📚

4. Cultural Sensitivity: Demonstrate cultural sensitivity and awareness when interacting with customers from diverse backgrounds 🌎

5. Multi-channel Support: Provide support via phone, email, chat, and social media 📱

Requirements

1. Education: 12 pass out Bachelor's degree in Business Administration, Communications, or a related field 📚

3. Language Skills:

Fluency in English, with additional languages a plus 🌐

4. Technical Skills: Proficiency in customer service software and CRM systems 💻

5. Communication Skills: Excellent communication and interpersonal skills, with ability to adapt to different customer personalities and cultures 📞

Skills

1. Customer focus: Strong customer focus and ability to provide empathetic support 🤝

2. Communication skills: Excellent communication skills, with ability to adapt to different customer personalities and cultures 📞

3. Problem-solving skills: Strong problem-solving skills, with ability to resolve complex issues 🔍

4. Time management: Ability to manage time effectively, prioritizing tasks and managing multiple customer interactions 🕒

What We Offer

1. Competitive salary: A competitive salary and benefits package 💸

2. Opportunities for growth: Opportunities for professional growth and development 🚀

3. Supportive work environment: A supportive and collaborative work environment 🤝

4. Recognition and rewards: Recognition and rewards for outstanding performance 🎉

Age criteria - 18 to 30

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.