International Customer Support Executive

Job Description:
We are looking for a skilled and customer-focused individual to join our team as a Tech support specialist. In this role, you will handle customer technical inquiries via live chat and voice calls, ensuring timely and accurate resolutions. The ideal candidate should possess excellent communication skills, problem-solving abilities, and the capability to manage multiple interactions simultaneously.

Key Responsibilities:

• Handle customer inquiries efficiently via live chat and voice calls.

• Troubleshoot and resolve customer technical issues promptly with a focus on first-contact resolution.

• Document all interactions and transactions in the CRM system.

• Collaborate with internal teams such as sales, logistics, and technical support to provide comprehensive service.

• Monitor and respond to multiple chat sessions concurrently while maintaining quality service.

• Ensure all communications align with the company’s standards and policies.

• Adapt to different time zones to provide support for international clients.

• Meet performance metrics including response time, customer satisfaction, and issue resolution.

Requirements:

• Excellent communication skills in English.

• Strong problem-solving and multitasking skills.

• Experience in technical support or a similar role preferred.

• Familiarity with CRM systems and basic technical troubleshooting.

• Ability to work in rotational shifts and handle international clients.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this International Customer Support Executive job

1. What is the eligibility criteria to apply for this International Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹39000 per month + Incentives that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this International Customer Support Executive job?
   Ans: This International Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., Jobkarrocom.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Support Executive role?
   Ans: There is an immediate opening of 27 International Customer Support Executive at Jobkarrocom
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Support Executive job?
   Ans: This International Customer Support Executive job has Rotational Shift.