Here’s a typical Job Description (JD) for Firstsource (a global BPM company):
About Firstsource Solutions Limited
Firstsource is a leading provider of Business Process Management (BPM) services across industries like banking, financial services, healthcare, communications, and media.
Common Role: Customer Support Executive / Customer Service Representative (CSR)
Key Responsibilities:
Handle inbound/outbound customer calls, emails, or chats
Resolve customer queries and complaints professionally
Provide accurate information about products/services
Maintain records of customer interactions
Meet daily/weekly performance targets (AHT, quality score, CSAT)
Follow compliance and company guidelines