A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 30,000 /month
Conviction Hr
Bellandur, Bangalore
0 - 2 years Experience in Customer Support / TeleCaller
Full Time
As a Customer Service Representative you will handle customer inquiries via phone, chat, or email, provide accurate information, resolve issues, and deliver excellent customer experiences while meeting performance metrics.
Handle inbound and/or outbound customer interactions professionally
Resolve customer concerns efficiently and accurately
Document customer interactions using internal systems
Meet or exceed KPIs such as AHT, CSAT, quality, and attendance
Follow company policies, procedures, and compliance standards
Upsell or cross-sell products/services when required (account-dependent)
High school graduate or equivalent (college level preferred)
Strong communication skills (English required; bilingual is a plus)
Basic computer and typing skills
Customer-focused mindset and problem-solving ability
Willingness to work shifting schedules, weekends, and holidays
Previous BPO/call center experience (not always required)
Familiarity with CRM tools
Ability to multitask in a fast-paced environment
Competitive salary and performance incentives
Paid training
HMO/health insurance
Paid leaves
Career growth and internal promotions
