International Customer Representative

Position Overview

Role: US Debt Collector

Role Summary

We are seeking a highly motivated and detail-oriented Collections Specialist with experience in the US debt collections process. The ideal candidate should have a strong understanding of FDCPA (Fair Debt Collection Practices Act) and demonstrate excellent communication and negotiation skills.

This role involves handling outbound and inbound calls, recovering outstanding payments, resolving disputes, and maintaining compliance with US regulations while ensuring a positive customer experience.

Key Responsibilities

Handle outbound calls to US customers for collection of outstanding payments

Manage inbound queries in a blended process environment

Negotiate and establish payment plans and settlements within authorized limits

Ensure strict compliance with FDCPA and other US federal/state collection laws

Maintain accurate and detailed records of all customer interactions and collection activities

Address customer concerns, disputes, and escalations professionally

Provide high-quality customer service while handling sensitive conversations

Achieve defined performance metrics such as recovery targets, quality scores, and productivity benchmarks

Collaborate with internal teams for issue resolution and process improvements

Preferred Candidate Profile

Minimum 6 months experience in international voice process (US collections preferred)

Strong verbal communication and interpersonal skills

Good knowledge of US collections practices and compliance requirements (FDCPA)

Ability to negotiate effectively and influence customer decisions

Strong analytical thinking and problem-solving skills

Ability to work independently in a fast-paced and high-pressure environment

Basic proficiency in computer systems and collection tools

Flexibility to work in a 24x7 environment (night shifts mandatory)

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.