Job Title: Customer Care Executive – International Voice Process
Company: Mcarepro Health Services Pvt. Ltd.
Location: 9807, Ayyappakkam Main Rd, near Arya Bhavan, TNHB Colony, Annanur, Ayappakkam, Chennai, Tamil Nadu 600077
Job Type: Full-time
Shift: Night Shift (US Process)
Working Days: Monday to Friday
Timings: 8:30 PM – 6:00 AM IST
Job Description:
Mcarepro Health Services Pvt. Ltd. is hiring Customer Care Executives for its International Voice Process (US Healthcare). The ideal candidate should have strong communication skills, a customer-centric approach, and the ability to handle international client calls professionally.
Key Responsibilities:
Handle inbound and outbound calls to assist international (US-based) clients.
Resolve queries related to healthcare services and maintain a high level of customer satisfaction.
Accurately document interactions and escalate complex issues when necessary.
Meet performance metrics such as call quality, response time, and resolution rate.
Work collaboratively with team members and support departments to ensure seamless customer service.
Requirements:
Excellent verbal communication skills in English.
Previous experience in international voice process preferred.
Basic computer proficiency and familiarity with CRM tools.
Strong problem-solving skills and the ability to work under pressure.
Willingness to work in night shifts (US time zone).
Salary Structure:
1 to 2 years of experience: ₹20,000 – ₹25,000 per month
2 to 3 years of experience: ₹25,000 – ₹30,000 per month
3 to 4 years of experience: ₹35,000 per month