International Customer Representative

Key responsibilities

• Customer Interaction: Handle inbound and outbound calls with international customers to address their inquiries, complaints, and issues.

• Problem Resolution: Provide accurate information and solutions regarding products, services, or technical problems.

• Record Management: Accurately document customer interactions and update information in the system.

• Performance Management: Meet and exceed individual and team performance metrics, such as customer satisfaction scores and productivity targets.

• Collaboration: Work with team members to escalate and resolve complex issues.

• Upselling: Some roles may also involve upselling products or services. 

Key qualifications

• Communication Skills: Excellent verbal and written English communication skills are essential.

• Customer Service: A strong customer service orientation, with the ability to empathize with customers and provide appropriate solutions.

• Problem-Solving: Good problem-solving skills are required to address customer issues efficiently.

• Adaptability: The ability to work in a fast-paced, target-driven environment, which may include night shifts.

• Experience: Minimum experience requirements can vary, but some roles may consider freshers, while others require a minimum of 6 months or more in a BPO or international voice role. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this International Customer Representative job

1. What is the eligibility criteria to apply for this International Customer Representative job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹33000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Customer Representative job?
   Ans: This International Customer Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Representative job?
   Ans: No, there is no fee applicable for applying this International Customer Representative job and during the employment with the company, i.e., Glympse Human Capital Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Representative role?
   Ans: There is an immediate opening of 50 International Customer Representative at Glympse Human Capital Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Representative job?
   Ans: This International Customer Representative job has Rotational Shift.