International Customer Representative

19,500 - 22,000 /month

Eclerx

Pimpri Chinchwad, Pune

0 - 2 years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Night Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a International Customer Representative to join our team at ECLERX. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹19,500 - ₹22,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this International Customer Representative job

Can freshers or experienced candidates apply for this International Customer Representative role?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this International Customer Representative role.
What salary is offered for this International Customer Representative job?
Ans : The salary for this International Customer Representative job ranges between ₹19,500-₹22,000 per month.
What shift and timings does this job follow?
Ans : This International Customer Representative job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pimpri Chinchwad, Pune.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this International Customer Representative job is open for both male and female candidates.
What does the role of International Customer Representative involve?
Ans : As a International Customer Representative, your work will involve skills like International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This International Customer Representative job is located in Pimpri Chinchwad, Pune.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Non-voice/Chat Process along with 0-2 years of experience is ideal for this International Customer Representative job.
Why should you apply for this International Customer Representative job?
Ans : This International Customer Representative job offers a salary between ₹19,500-₹22,000 per month. This is a Full Time opportunity and has 99 openings available.