International Call Center

Responsibilities and Duties

• Provide customer support via phone calls for international customers, in multiple languages.

• Troubleshoot customer queries and requests.

• Manage customer expectations and ensure customer satisfaction.

• Document customer interactions for review and follow-up.

• Utilize computing and technical expertise to respond to customer inquiries.

• Regularly review customer feedback and take measures to improve customer service.

• Inform customers on the steps to follow to exploit services of the company.

Job Brief

• Handle customer’s problems, enquires, and complaints in a professional and timely manner.

• Provide support to customers in multiple languages via phone, email, or chat.

• Recognize and refer potential complaints that require support from supervisors.

• Ensure that customer queries are addressed in a timely and accurate manner.

• Regularly update customer database with accurate information.

Requirements and Skills

• Strong ability to communicate in multiple languages.

• Excellent problem-solving and customer service skills.

• Good working knowledge of computers and telephone systems.

• Patience with customers and ability to handle tough situations.

• Ability to work in shifts including nights, weekends, and holidays.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this International Call Center job

1. What is the eligibility criteria to apply for this International Call Center job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹29000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Call Center job?
   Ans: This International Call Center job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Call Center job?
   Ans: No, there is no fee applicable for applying this International Call Center job and during the employment with the company, i.e., SAGILITY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Call Center role?
   Ans: There is an immediate opening of 70 International Call Center at SAGILITY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Call Center job?
   Ans: This International Call Center job has Rotational Shift.