Handle inbound & outbound calls for US customers.
Resolve customer queries and provide accurate information.
Follow communication scripts, policies, and guidelines.
Document all call details accurately in the system.
Meet daily/weekly/monthly targets (Call volume, quality, etc.).
Provide excellent customer service while ensuring high satisfaction.
Escalate unresolved issues to supervisors if needed.
Excellent English communication skills (verbal & written).
Good listening and problem-solving abilities.
Basic computer knowledge & typing skills.
Ability to work in night shifts (US Shift).
Willingness to work in a target-driven environment.
candidates with up to 1year of International BPO experience preferred.