Handle international customer calls professionally and provide accurate information.
Resolve queries related to products, services, billing, or technical issues.
Maintain a positive and helpful attitude while interacting with customers.
Achieve individual and team performance goals (call quality, resolution time, etc.).
Document customer interactions accurately in the CRM system.
Escalate unresolved issues to the appropriate departments.
Excellent verbal communication skills in English.
Willingness to work night shifts and rotational shifts.
Basic computer proficiency (MS Office, CRM tools).
Ability to handle pressure and meet targets.
Prior experience in international voice process is a plus.