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Customer Support International BPO Executive

salary 20,000 - 44,000 /month
company-logo
job companyLufthansa Airlines
job location Sector 63 Noida, Noida
job experience0 - 2 years Experience in Customer Support / TeleCaller
70 Openings
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
5 days working | Rotational Shift
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Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits
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PAN Card, Aadhar Card
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Job Description

We are looking for a International BPO Executive to join our team at Lufthansa Airlines. The role offers ₹ 20,000 - ₹ 44,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support International BPO Executive job

  1. What skills and experience do you need for this Customer Support International BPO Executive job?
    Ans : To apply for this Customer Support International BPO Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹20,000-₹44,000 per month in this Customer Support International BPO Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support International BPO Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 63 Noida, Noida.
  5. How many vacancies are there for this Customer Support International BPO Executive job?
    Ans : There are 70 vacancies for this Customer Support International BPO Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support International BPO Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support International BPO Executive, you will work on skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support International BPO Executive position is Sector 63 Noida, Noida.
  9. Who is the right fit for this Customer Support International BPO Executive job?
    Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process with 0-2 years of experience is the right fit for this Customer Support International BPO Executive job.
  10. What makes this Customer Support International BPO Executive job a good opportunity?
    Ans : This Customer Support International BPO Executive job is a good opportunity as it offers a salary between ₹20,000-₹44,000 per month. This is a Full Time job and has 70 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process, AI Assessment, EMAIL WRITING, TECHNICAL PROCESSES AVAILABLE, GOOD COMMUNICATION SKILLS, HINDI LANGUAGE NOT REQUIRED, INTERNATIONAL PROCESSES ONLY

Shift

Rotational

Contract Job

No

Salary

₹ 20000 - ₹ 44000

Contact Person

Tarun Nijhawan
Posted 11 hours ago

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