International BPO Executive

Job Title: International Voice Process Executive

Location: Bangalore
Department: Customer Support / BPO / Call Center
Job Type: Full-Time
Shift: Night Shift / Rotational (based on process)
Experience: 0-3 Years
Education: HSC / Graduate / Undergraduate

Job Summary:

We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound international calls for customer service, support, or sales.

• Resolve customer queries efficiently and professionally.

• Ensure customer satisfaction through effective communication and problem-solving.

• Meet and exceed performance metrics such as call quality, response time, and issue resolution.

• Maintain accurate records of customer interactions using CRM tools.

• Follow company policies and standard operating procedures (SOPs).

• Work closely with team leaders and quality teams to improve service delivery.

• Escalate complex issues to appropriate departments when required.

Required Skills & Qualifications:

• Excellent communication skills in English (verbal and written).

• Strong listening and interpersonal skills.

• Ability to work in night shifts and rotational shifts.

• Basic computer knowledge and typing speed.

• Previous experience in international voice process or BPO (preferred but not mandatory).

• Ability to handle pressure and maintain composure during difficult conversations.

Benefits:

• Attractive salary with performance-based incentives.

• Paid training and career development programs.

• Transportation facilities (pick-up and drop for night shifts).

• Health insurance and other benefits.

• Friendly work environment and growth opportunities.

Shift Timing:

• Any time from (5 pm - 11 pm) which will be instructed by the HR 

• Week offs: [Rotational/Fixed — as per company policy]

How to Apply:

Interested candidates can share their resume at mohammedicsa@gmail.com and Contact on 9986966025 - Mohammed

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this International BPO Executive job

1. What is the eligibility criteria to apply for this International BPO Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21000 - ₹36000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International BPO Executive job?
   Ans: This International BPO Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International BPO Executive job?
   Ans: No, there is no fee applicable for applying this International BPO Executive job and during the employment with the company, i.e., INTERNATIONAL CENTER FOR STRATEGIC ALLIANCES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International BPO Executive role?
   Ans: There is an immediate opening of 30 International BPO Executive at INTERNATIONAL CENTER FOR STRATEGIC ALLIANCES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International BPO Executive job?
   Ans: This International BPO Executive job has Rotational Shift.