International BPO Executive

Job Title: Customer Happiness Executive

Location: Jaipur, Vaishali Nagar
Salary: ₹2.8 LPA – ₹3.4 LPA (Including 5% Variable)
Additional Benefits: ₹3,000 Attendance Bonus + Health Insurance + Paid Time Off + Performance Incentives + Career Growth Opportunities
Working Days: 6 Days a Week
Week Offs & Shifts: Rotational Offs, Rotational Shifts

Job Summary:

We are looking for a highly motivated Customer Happiness Executive to join our team. The ideal candidate will be responsible for delivering a delightful customer experience by resolving queries and providing information about our insurance products and services. This role requires empathy, problem-solving skills, and a customer-first mindset.

Key Responsibilities:

• Handle inbound and outbound calls related to insurance products, services, and claims.

• Provide accurate information about policies, premiums, coverage, and benefits.

• Assist customers with policy renewals, endorsements, and cancellations.

• Maintain a positive tone while handling queries and complaints.

• Escalate complex cases to appropriate departments as needed.

• Record all interactions, follow-ups, and resolutions in the CRM system.

• Promote new insurance products and educate customers based on their needs.

• Consistently meet or exceed performance metrics like resolution time and call handling.

• Follow all compliance protocols, company policies, and industry regulations.

Required Skills:

• Excellent verbal communication skills in Hindi & English.

• Strong problem-solving and analytical abilities.

• Empathy and the ability to handle difficult conversations with calmness.

• Proficient in using computers, CRM tools, and basic software.

• Ability to multitask and manage time effectively.

Qualifications:

• Minimum: High School Diploma

• Preferred: Bachelor’s Degree

• Prior experience in customer service, especially in insurance or finance, is an added advantage.

• Knowledge of insurance policies, terms, and regulatory norms is desirable.

Key Attributes:

• Passion for customer service with a customer-centric attitude.

• A good team player with a proactive mindset.

• Adaptable to fast-paced environments and committed to performance excellence.

• Honest, ethical, and driven by a strong work ethic.

interested candidate can send their cv on 7895121835. or Email:- hr.aditiyadav19@gmail.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this International BPO Executive job

1. What is the eligibility criteria to apply for this International BPO Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹28000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this International BPO Executive job?
   Ans: This International BPO Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this International BPO Executive job?
   Ans: No, there is no fee applicable for applying this International BPO Executive job and during the employment with the company, i.e., ARM OF INDIA GROUP COMPANY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International BPO Executive role?
   Ans: There is an immediate opening of 8 International BPO Executive at ARM OF INDIA GROUP COMPANY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International BPO Executive job?
   Ans: This International BPO Executive job has Rotational Shift.