Job Description:
We are looking for a motivated and detail-oriented Insurance Renewal Executive to handle the renewal of automobile insurance policies.
Key Responsibilities:
Contact existing customers for upcoming policy renewals via phone, email, or SMS.
Explain renewal options, terms, and benefits of continued coverage.
Cross-sell or upsell other insurance products where appropriate.
Coordinate with insurance companies to process renewal documentation and issue updated policies.
Maintain accurate customer and policy records in CRM and/or insurer portals.
Follow up on lapsed or pending renewals and attempt reinstatement or reactivation.
Ensure compliance with company and regulatory standards.
Handle customer queries and resolve any issues related to policy renewals.