Information Retrieval Officer

17,000 - 21,000 /month

Justdial

Little Mount, Chennai

Freshers in Customer Support / TeleCaller

50 Openings

Full Time/Part Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2B Sales

Languages: Tamil

Graduate and above

All genders

5 days working | Rotational Shift

Job Description

Job Title: Information Retrieval Officer (IRO) – Inbound Voice Process

Company: Justdial

Job Location: Little Mount, Chennai

Job Type: Full-Time

Job Description

Justdial is hiring Information Retrieval Officers (IRO) for its Inbound Voice Process. This is a non-sales, customer support role where you will assist callers by providing accurate information about products, services, and local businesses.

Roles & Responsibilities

Handle inbound customer calls professionally
Provide accurate information related to services, products, and locations
Assist customers with queries in a polite and patient manner
Maintain call quality and response standards
No sales or target pressure

Eligibility Criteria

Education: 12th Pass / Any Degree (arrears allowed)
Experience: 0 – 1 Year (Freshers welcome)
Age Limit: 18 – 28 Years
Languages: Tamil & English

Salary

💰 ₹17,000 – ₹21,000 Take Home

Shift Details
Male Candidate Shift Timing: 12:00 PM – 12:00 AM (Any 9 Hours – Rotational)

Female Candidate Shift Timing: 6:00 AM – 8:00 PM (Any 9 Hours – Rotational)

Working Days: 5 Days

Week Off: 2 Days (Rotational)

Skills Required

Good verbal communication skills
Customer handling & listening skills
Basic computer knowledge & typing
Professional telephone etiquette

Why Join Justdial?

No sales targets
Best opportunity for freshers
Stable and reputed company
Training provided
Friendly and supportive work environment

Other Details

It is a Both Customer Support / TeleCaller job for candidates with Freshers.

More about this Information Retrieval Officer job

What skills and experience do you need for this Information Retrieval Officer job?
Ans : To apply for this Information Retrieval Officer job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along.
What salary is offered for this Information Retrieval Officer job?
Ans : The salary for this Information Retrieval Officer job ranges between ₹17,000-₹21,000 per month.
What shift and timings does this job follow?
Ans : This Information Retrieval Officer job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Little Mount, Chennai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Information Retrieval Officer job is open for both male and female candidates.
What does the role of Information Retrieval Officer involve?
Ans : As a Information Retrieval Officer, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Information Retrieval Officer job is located in Little Mount, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along is ideal for this Information Retrieval Officer job.
Why should you apply for this Information Retrieval Officer job?
Ans : This Information Retrieval Officer job offers a salary between ₹17,000-₹21,000 per month. This is a Both opportunity and has 50 openings available.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

5 days working with Rotational 2 Weekoff

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process, Inbound Calling, Customer support, Good Typing Skill, Good communication Skills