Information Retrieval Officer (IRO)

Job Description

Job Title: Information Retrieval Officer (IRO) – Inbound Voice Process

Company: Justdial

Location:  Chennai

Employment Type: Full-time

About Justdial

Justdial is India’s leading local search engine, helping millions of users find relevant information about products, services, and businesses across the country. Our customer care team plays a vital role in delivering real-time information and ensuring customer satisfaction with accurate, efficient, and friendly communication.

Role Overview

We are looking for enthusiastic and customer-focused Information Retrieval Officers (IROs) to join our Inbound Voice Process team. The role involves assisting callers by providing accurate information related to products, services, locations, and contact details — with no sales targets involved.

Key Responsibilities

• Handle inbound customer calls courteously and professionally.

• Assist callers by providing precise and relevant information based on their queries.

• Retrieve and share data related to products, services, locations, and contact details.

• Ensure every call meets quality and response time standards.

• Maintain professionalism, patience, and empathy while handling customer interactions.
  

Eligibility Criteria

• Qualification: 12th Pass or Any Degree (with or without arrears).

• Age Limit: Up to 28 years.

• Skills Required:

• Excellent verbal communication in English and regional language.

• Good listening skills and attention to detail.

• Basic typing and computer handling ability.

• Strong telephone etiquette and customer service orientation.
  

Why Join Justdial?

• No sales targets – purely informational support role.

• Great platform for freshers to start their customer service career.

• Opportunity to work with India’s most trusted local search brand.

• Structured training and supportive work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Information Retrieval Officer (IRO) job

1. What is the eligibility criteria to apply for this Information Retrieval Officer (IRO) job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Information Retrieval Officer (IRO) job?
   Ans: This Information Retrieval Officer (IRO) job will have 6 working days.
4. Are there any charges applicable while applying or joining this Information Retrieval Officer (IRO) job?
   Ans: No, there is no fee applicable for applying this Information Retrieval Officer (IRO) job and during the employment with the company, i.e., Victa Earlyjobs Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Information Retrieval Officer (IRO) role?
   Ans: There is an immediate opening of 10 Information Retrieval Officer (IRO) at Victa Earlyjobs Technologies Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Information Retrieval Officer (IRO) job?
   Ans: This Information Retrieval Officer (IRO) job has Day Shift.