Information Retrieval Officer (IRO) – Inbound Voice Process

15,000 - 18,000 /month

Just Dial

Saidapet, Chennai

0 - 3 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Job Title: Information Retrieval Officer (IRO) – Inbound Voice Process

Company: Justdial

Location: Chennai

Employment Type: Full-time

About Justdial

Justdial is India’s leading local search engine, helping millions of users find relevant information about products, services, and businesses across the country. Our customer care team plays a vital role in delivering real-time information and ensuring customer satisfaction with accurate, efficient, and friendly communication.

Role Overview

We are looking for enthusiastic and customer-focused Information Retrieval Officers (IROs) to join our Inbound Voice Process team. The role involves assisting callers by providing accurate information related to products, services, locations, and contact details — with no sales targets involved.

Key Responsibilities

Handle inbound customer calls courteously and professionally.
Assist callers by providing precise and relevant information based on their queries.
Retrieve and share data related to products, services, locations, and contact details.
Ensure every call meets quality and response time standards.
Maintain professionalism, patience, and empathy while handling customer interactions.

Eligibility Criteria

Qualification: 12th Pass or Any Degree (with or without arrears).
Age Limit: Up to 28 years.
Skills Required:
Excellent verbal communication in English and regional language.
Good listening skills and attention to detail.
Basic typing and computer handling ability.
Strong telephone etiquette and customer service orientation.

Why Join Justdial?

No sales targets – purely informational support role.
Great platform for freshers to start their customer service career.
Opportunity to work with India’s most trusted local search brand.
Structured training and supportive work environment.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Information Retrieval Officer (IRO) – Inbound Voice Process job

Can freshers or experienced candidates apply for this Information Retrieval Officer (IRO) – Inbound Voice Process role?
Ans : Candidates who have a 12th Pass and above qualification with 0-3 years of experience can apply for this Information Retrieval Officer (IRO) – Inbound Voice Process role.
What salary is offered for this Information Retrieval Officer (IRO) – Inbound Voice Process job?
Ans : The salary for this Information Retrieval Officer (IRO) – Inbound Voice Process job ranges between ₹15,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Information Retrieval Officer (IRO) – Inbound Voice Process job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Saidapet, Chennai.
How many vacancies are there for this Information Retrieval Officer (IRO) – Inbound Voice Process job?
Ans : There are 25 vacancies for this Information Retrieval Officer (IRO) – Inbound Voice Process role.
Is this job open for all genders?
Ans : Yes, this Information Retrieval Officer (IRO) – Inbound Voice Process job is open for both male and female candidates.
What does the role of Information Retrieval Officer (IRO) – Inbound Voice Process involve?
Ans : As a Information Retrieval Officer (IRO) – Inbound Voice Process, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Information Retrieval Officer (IRO) – Inbound Voice Process position is Saidapet, Chennai.
Who is the right fit for this Information Retrieval Officer (IRO) – Inbound Voice Process job?
Ans : A candidate having skills like Domestic Calling with 0-3 years of experience is the right fit for this Information Retrieval Officer (IRO) – Inbound Voice Process job.
What makes this Information Retrieval Officer (IRO) – Inbound Voice Process job a good opportunity?
Ans : This Information Retrieval Officer (IRO) – Inbound Voice Process job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 25 openings.