Inbound Voice Process

About Justdial

Justdial is India’s leading local search engine, helping millions of users find relevant information about products, services, and businesses across the country. Our customer care team plays a vital role in delivering real-time information and ensuring customer satisfaction with accurate, efficient, and friendly communication.

Role Overview

We are looking for enthusiastic and customer-focused Information Retrieval Officers (IROs) to join our Inbound Voice Process team. The role involves assisting callers by providing accurate information related to products, services, locations, and contact details — with no sales targets involved.

Key Responsibilities

• Handle inbound customer calls courteously and professionally.

• Assist callers by providing precise and relevant information based on their queries.

• Retrieve and share data related to products, services, locations, and contact details.

• Ensure every call meets quality and response time standards.

• Maintain professionalism, patience, and empathy while handling customer interactions.

Eligibility Criteria

• Qualification: 12th Pass or Any Degree (with or without arrears).

• Age Limit: Up to 28 years.

• Skills Required:

• Good Communication in Tamil and Basic English

• Good listening skills and attention to detail.

• Basic typing and computer handling ability.

• Strong telephone etiquette and customer service orientation.

Why Join Justdial?

• No sales targets – purely informational support role.

• Great platform for freshers to start their customer service career.

• Opportunity to work with India’s most trusted local search brand.

• Structured training and supportive work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Inbound Voice Process job

1. What is the eligibility criteria to apply for this Inbound Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Inbound Voice Process job?
   Ans: This Inbound Voice Process job will have 6 working days.
4. Are there any charges applicable while applying or joining this Inbound Voice Process job?
   Ans: No, there is no fee applicable for applying this Inbound Voice Process job and during the employment with the company, i.e., Justdial.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Inbound Voice Process role?
   Ans: There is an immediate opening of 10 Inbound Voice Process at Justdial
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Inbound Voice Process job?
   Ans: This Inbound Voice Process job has Day Shift.