Inbound Voice/Non Voice Analyst

About the job

As a customer care executive for the inbound US voice process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:
1. Answering incoming calls from customers in a professional and courteous manner.
2. Listening actively to customers and asking probing questions to fully understand their needs and concerns.
3. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
4. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
5. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
6. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
7. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Skill(s) required

English Proficiency (Spoken)

English Proficiency (Written)

Other requirements

1. Excellent verbal and written communication skills in English.

2. Previous experience in a customer service and sales role, preferably in a call center environment.

3. Ability to multitask, prioritize, and manage time effectively.

4. Strong problem-solving skills and the ability to think on your feet.

5. Comfortable working in a fast-paced environment.

6. Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

7. Familiarity with basic computer skills and knowledge of CRM systems.

8. Education: A Bachelor's degree in any field is preferred. (Maximum 2021 passout graduation).

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Inbound Voice/Non Voice Analyst job

1. What is the eligibility criteria to apply for this Inbound Voice/Non Voice Analyst job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21000 - ₹24000 per month that depends on your interview. It's a Full Time job in Chandigarh.
3. How many working days are there for this Inbound Voice/Non Voice Analyst job?
   Ans: This Inbound Voice/Non Voice Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Inbound Voice/Non Voice Analyst job?
   Ans: No, there is no fee applicable for applying this Inbound Voice/Non Voice Analyst job and during the employment with the company, i.e., Eclerx.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Inbound Voice/Non Voice Analyst role?
   Ans: There is an immediate opening of 80 Inbound Voice/Non Voice Analyst at Eclerx
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Inbound Voice/Non Voice Analyst job?
   Ans: This Inbound Voice/Non Voice Analyst job has Rotational Shift.