Inbound Customer Service Executive - Banking

Not Disclosed

Kotak Mahindra Bank Limited

Shanthapuram, Hosur

1 - 2 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

All Education levels

All genders

5 days working | Day Shift

Job Description

Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks. Ensure customer delight by providing consistent service experiences and timely resolution of issues. Complete daily logs and meet end-of-day targets as specified by the process. Adhere to Information Security norms and quality process standards. Stay updated with any process changes and ensure compliance. Actively implement feedback from Team Leaders, Team Coaches, or Quality teams to improve performance and service delivery.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Inbound Customer Service Executive - Banking job

What are the eligibility criteria for this Inbound Customer Service Executive - Banking job?
Ans : Candidates should have All Education levels with 1-2 years of experience for this Inbound Customer Service Executive - Banking job offered by Kotak Mahindra Bank Limited in Shanthapuram, Hosur.
What salary is offered for this Inbound Customer Service Executive - Banking job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Inbound Customer Service Executive - Banking job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shanthapuram, Hosur.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Inbound Customer Service Executive - Banking job is open for both male and female candidates.
Where is this job located?
Ans : This Inbound Customer Service Executive - Banking job is located in Shanthapuram, Hosur.
Why should you apply for this Inbound Customer Service Executive - Banking job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.