Inbound Customer Service Executive - Banking

Not Disclosed

Kotak Mahindra Bank Limited

Sector 81 Noida, Noida

1 - 2 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

All Education levels

All genders

5 days working | Day Shift

Job Description

Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks. Ensure customer delight by providing consistent service experiences and timely resolution of issues. Complete daily logs and meet end-of-day targets as specified by the process. Adhere to Information Security norms and quality process standards. Stay updated with any process changes and ensure compliance. Actively implement feedback from Team Leaders, Team Coaches, or Quality teams to improve performance and service delivery.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Inbound Customer Service Executive - Banking job

Who is eligible to apply for this Inbound Customer Service Executive - Banking job at Kotak Mahindra Bank Limited?
Ans : Candidates should have All Education levels for this Inbound Customer Service Executive - Banking job offered by Kotak Mahindra Bank Limited.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Inbound Customer Service Executive - Banking job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 81 Noida, Noida.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Inbound Customer Service Executive - Banking job is open for both male and female candidates.
Where is this job located?
Ans : This Inbound Customer Service Executive - Banking job is located in Sector 81 Noida, Noida.
Why should you apply for this Inbound Customer Service Executive - Banking job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.