Helpdesk Executive (Office)

15,000 - 20,000 /month

Cms Info Systems Limited

Pallavaram, Chennai

0 - 5 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Industry Type: Banking

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Key Responsibilities:

What are we looking for:

 Ensuring call assigning to engineers

 Ensuring open calls are scheduled and updated in CRM with proper ETA

 Responsible for email responses to MSPs and Banks in limited time

 Responsible for follow up of the open tickets in CRM

 Coordination with MSPs or banks for custodian schedules

 Coordination with MSPs or banks for network or switch relates issues

 Coordination with logistics for part ETA

 Notifying field team leaders and state managers about CE delays

 Handling customer concerns and complaints in a timely manner.

 Dealing with customer issues and churning out an easy-to-follow solution

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

Can freshers or experienced candidates apply for this Helpdesk Executive (Office) role?
Ans : Candidates who have a Graduate and above qualification with 0-5 years of experience can apply for this Helpdesk Executive (Office) role.
What salary is offered for this Helpdesk Executive (Office) job?
Ans : The salary for this Helpdesk Executive (Office) job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Helpdesk Executive (Office) job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pallavaram, Chennai.
How many vacancies are there for this Helpdesk Executive (Office) job?
Ans : There are 5 vacancies for this Helpdesk Executive (Office) role.
Is this job open for all genders?
Ans : Yes, this Helpdesk Executive (Office) job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Helpdesk Executive (Office) position is Pallavaram, Chennai.
What makes this Helpdesk Executive (Office) job a good opportunity?
Ans : This Helpdesk Executive (Office) job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 5 openings.