Help Desk Executive

7,000 - 10,000 /month

Vizlogic Digital Solutions Private Limited

Sector 18 Gurgaon, Gurgaon

0 - 6 months Experience in Customer Support / TeleCaller

Replies in 24hrs

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

Languages: Hindi

Graduate and above

Males Only

5 days working | Day Shift

Job Benefits: Insurance, Medical Benefits

Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Help Desk Executive to join our team at Vizlogic Digital Solutions Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Software & IT Services. The role offers ₹7000 - ₹10000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Help Desk Executive job

What is the eligibility criteria to apply for this Help Desk Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹7000 - ₹10000 per month that depends on your interview. It's a Full Time job in Gurgaon.
How many working days are there for this Help Desk Executive job?
Ans: This Help Desk Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Help Desk Executive job?
Ans: No, there is no fee applicable for applying this Help Desk Executive job and during the employment with the company, i.e., Vizlogic Digital Solutions Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Help Desk Executive role?
Ans: There is an immediate opening of 2 Help Desk Executive at Vizlogic Digital Solutions Private Limited
Who can apply for this job?
Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Help Desk Executive job?
Ans: This Help Desk Executive job has Day Shift.