Healthcare Assistant

Job Duties & Responsibilities

• To interact with hospital insurance patients.

• Create WhatsApp groups to provide/share information.

• Collecting necessary documents from Patient /Hospital.

• Coordinate with internal medical and Ops team for initial approval.

• Cross checking the files before sharing with the approval team.

• Educating patients about deduction.

• To create awareness about reimbursement claims. (Pre & Post Hospitalization)

• Collecting claim support documents from the patients / hospitals & coordinate with back-end team to ensure smooth transfer of data to the TPA/Insurance company.

• Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, as necessary.

• Follow-up and provide Updates to the clients

• Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, Regional Manager Claims Assistance, Manager Operations and Business Head as necessary.

Qualifications & Skills.

• Any Diploma, Graduation / Under Graduation

• Should have good listening & analytical skills

• Excellent interpersonal & communication skills

Experience

• Worked in Hospital or Insurance 6 months to 02 years. (added advantage)

Additional Skills.

• Strong verbal skills

• Strong problem-solving skills and enthusiasm for new tasks and challenges

• Relationship building skills.

• Ability to multitask and prioritize, with a strong work ethic and attention to detail

• Ability to operate with a high level of confidentiality and professionalism

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.