Healthcare Assistant

Job Duties & Responsibilities

To interact with hospital insurance patients.

Create WhatsApp groups to provide/share information.

Collecting necessary documents from Patient /Hospital.

Coordinate with internal medical and Ops team for initial approval.

Cross checking the files before sharing with the approval team.

Educating patients about deduction.

To create awareness about reimbursement claims. (Pre & Post Hospitalization)

Collecting claim support documents from the patients / hospitals & coordinate with back-end team to ensure smooth transfer of data to the TPA/Insurance company.

Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, as necessary.

Follow-up and provide Updates to the clients

Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, Regional Manager Claims Assistance, Manager Operations and Business Head as necessary.

Qualifications & Skills.

Any Diploma, Graduation / Under Graduation

Should have good listening & analytical skills

Excellent interpersonal & communication skills

Experience

Worked in Hospital or Insurance 6 months to 02 years. (added advantage)

Additional Skills.

Strong verbal skills

Strong problem-solving skills and enthusiasm for new tasks and challenges

Relationship building skills.

Ability to multitask and prioritize, with a strong work ethic and attention to detail

Ability to operate with a high level of confidentiality and professionalism

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.