Key Responsibilities
Welcome and assist visitors professionally.
Handle incoming and outgoing calls.
Manage visitor records.
Receive courier and dispatch documents.
Resolve customer queries.
Coordinate with internal departments.
Internal Coordination
Coordinate with Marketing Executives.
Coordinate with Engineers.
Coordinate with Laboratory Team.
Coordinate with Billing Department.
Coordinate with Delivery Team.
Customer Communication
Share quotations.
Send reports.
Send invoices.
Share web login details.
Guide customers on downloading reports online.
Explain the DESPL Client Mobile App.
Technical Skills
MS Excel
MS Word
Outlook
Internet
ERP Software
CRM Software
Email Communication
Data Entry