Field Support Engineer

We are looking for a Trainee / Fresher Service Support Engineer to join our team at Vikram Tradex Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to TEXTILE MACHINE. The role offers ₹15000 - ₹25000 and a dynamic environment with opportunities for growth.

Candidate from textile processing degree/diploma / Mechanical engineer are most welcome.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Diploma and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.