Field Support Engineer

15,000 - 25,000 /month

Skbcomputer

Field job

Sector-3 Karnal, Karnal

6 - 72 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Software & IT Services

All Education levels

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Field Support Engineer to join our team at Skbcomputer. The role offers ₹ 15,000 - ₹ 25,000 and involves managing customer calls, delivering outstanding customer service related to Software & IT Services. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0.5 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Field Support Engineer job

What are the eligibility criteria for this Field Support Engineer job?
Ans : Candidates should have All Education levels with 1-6 years of experience and skills like Computer Knowledge for this Field Support Engineer job offered by Skbcomputer in Sector-3 Karnal, Karnal.
What salary is offered for this Field Support Engineer job?
Ans : The salary for this Field Support Engineer job ranges between ₹15,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Field Support Engineer job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector-3 Karnal, Karnal.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Field Support Engineer job is open for both male and female candidates.
What does the role of Field Support Engineer involve?
Ans : As a Field Support Engineer, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Field Support Engineer job is located in Sector-3 Karnal, Karnal.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 1-6 years of experience is ideal for this Field Support Engineer job.
Why should you apply for this Field Support Engineer job?
Ans : This Field Support Engineer job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 50 openings available.