Field Support Engineer

ROLES

1.

The Field Service Engineer is responsible for providing technical support and solutions to customers regarding our water treatment chemical programs. This involves on-site visits, analysis of water systems, troubleshooting issues, recommending appropriate chemical treatments, and ensuring optimal performance of customer water systems.

2.

The Field Service Engineer plays a crucial role in maintaining customer satisfaction, growing existing accounts, and identifying new business opportunities.

RESPONSIBILITIES

1.

On-site Customer Support: Conduct regular visits to customer sites to inspect water systems, analyze performance, and provide technical assistance.

2.

Water Analysis and Testing: Perform various water tests on-site and in the lab to determine water quality and identify potential issues. Interpret results and recommend appropriate chemical treatment programs.

3.

Troubleshooting and Problem Solving: Diagnose and resolve water treatment related problems such as scaling, corrosion, fouling, and microbiological contamination

4.

Chemical Treatment Recommendations: Develop and implement customized chemical treatment programs based on water analysis, system characteristics, and customer requirements.

5.

Dosage Optimization: Monitor chemical usage and adjust dosage rates to ensure optimal performance and cost-effectiveness.

6.

Equipment Maintenance: Inspect and maintain water treatment equipment, including pumps, filters, and control systems. May involve minor repairs or coordinating with maintenance personnel.

7.

Reporting and Documentation: Prepare detailed service reports, including water analysis results, treatment recommendations, and system performance data. Maintain accurate records of customer interactions and service activities.

8.

Customer Relationship Management: Build and maintain strong relationships with customers, providing excellent technical support and addressing their concerns promptly.

9.

Safety Compliance: Adhere to all safety regulations and company policies, ensuring safe handling and application of water treatment chemicals.

10.

Training and Development: Stay up-to-date on the latest water treatment technologies, products, and industry best practices. Participate in training programs as required.

KRA

1.

Service Management

2.

Client Management

Requirements

1.

Bachelor’s degree or Diploma in chemical or a related field/12th Pass out in science stream

2.

Strong technical aptitude and willingness to learn new technologies.

3.

Valid driver's license

4.

Ability to read and interpret technical manuals and schematics

5.

Ability to effectively communicate with customers

6.

Industry-specific knowledge may be required.

7.

Exceptional problem solving, verbal and written communication, presentation, and project management skills.

8.

Desire to travel.

9.

2-Wheeler Vehicle Compulsory.  

Company Benefits:

1.

Workman Compensation Policy

2.

Paid time off (SL, PL, CL)

3.

Life insurance

4.

Travel allowance/reimbursement

5.

Bonus/ Loan Facility

6.

Training programs

Other Skills:

1.

Excellent communication and interpersonal skills

2.

Strong customer service orientation.

3.

Ability to work independently and as part of 1 a team

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.