o Install, troubleshoot, and repair services and equipment at customer locations.
o Diagnose and resolve connectivity and hardware issues directly on-site.
o Set up modems, routers, and cabling; ensure services function properly.
o Educate customers on using equipment and optimizing service performance.
o Record service visits, issues resolved, and customer feedback.
o Inspect, repair, and replace defective hardware as needed.
o Address concerns professionally and ensure a positive experience.
o Work with internal teams to resolve complex issues and improve processes.
o Follow safety and company protocols while respecting customer privacy.